Procesoperator 5-ploegen

When will I receive my salary?

You are paid either weekly or every four weeks. Which payment period applies to you will be explained at the start and can also be found on your payslip.

What is the difference between weekly payment and four-weekly payment?
Weekly payment: you receive your salary every week.
Four-weekly payment: you receive your salary once every four weeks (thirteen payments per year).

When will my salary be in my bank account?

Your salary will be transferred on the agreed payment day. Please note: banks may process the payment later in the day.

How is my salary calculated?

Your salary is calculated based on your worked and approved hours.

What if I submit my hours too late?
If your hours are submitted too late, they can usually only be included in the next payment cycle.

Where can I find my payslip?

You receive your payslip digitally (via email or portal/app). It includes your worked hours, salary, allowances, and deductions.

Why is my net salary different from what I expected?

This may be due to payroll tax, pension contributions (if applicable), allowances, breaks, travel expenses, or corrections from previous periods.

How do I submit my hours?

You register your hours through the agreed system (timesheet/portal/app). Make sure you complete this correctly and on time.

Do my hours need to be approved?

Yes, your hours usually need to be approved by the client/supervisor before they are paid out.

Can I work extra hours or swap shifts?

This is often possible in consultation. Contact your planner/recruiter to discuss the possibilities.

Do I receive allowances for evening, night, or weekend work?

This depends on the collective labor agreement (CAO) and the client. If allowances apply, they will be included in your salary.

Do I accrue holiday pay and vacation days?

Yes, you accrue holiday pay and vacation days. These are shown on your payslip (accrual or payment per period, depending on the arrangement).

Am I entitled to travel expense reimbursement?

Sometimes. This depends on the assignment and agreements. If you receive travel reimbursement, this will be stated on your payslip.

What should I do if I am sick?

Report your illness as soon as possible to the employment agency and (if agreed) also to your client/employer. This must always be done by phone before 8:30 AM. This allows us to process your absence correctly.

What if I am late or unable to come to work?

Inform your contact person at the employment agency immediately (and possibly your workplace as well). The sooner you report it, the better.

What do I need to start working?

Usually we need: a valid ID, your BSN number, your IBAN, and any certificates (such as VCA).

Who is my contact person?

Your permanent contact person is your planner/recruiter. You can contact them for questions about work, scheduling, and payment.

What if my salary is incorrect or missing?

Contact us immediately and mention your name, assignment/workplace, period (week or four weeks), and your worked hours. We will solve it quickly.

You are present at the correct location.
You ensure that you are at the location determined by the planning and indicated by the client. Depending on the work, this location may vary.

You record your hours weekly.
Make sure you submit your worked hours every week through our Easyflex portal.

You report illness to Worksmart and your workplace.
Illness absence must always be reported on time. This means at least three hours before your shift starts. You report this both to Worksmart and your workplace.

You request time off at least one week in advance.
You request your leave at least one week in advance. This is done through the portal or by email, first with your workplace and then with Worksmart.

You work according to the agreements.
Always follow the work instructions provided by the client.

Wearing PPE is your own responsibility.
You wear your mandatory personal protective equipment (PPE) in the manner indicated by the client.

Be respectful.
Everyone wants pleasant colleagues. Your colleagues do too. Therefore, be respectful to your employer and the people you work with.

You do not discriminate and are not aggressive.
You ensure that you are not guilty of discrimination or aggression. Do you notice this behavior in others? Discuss it with your supervisor or the designated reporting point.

No alcohol, drugs, or other substances.
During working hours, you do not use alcohol, drugs, or other substances, nor do you carry them with you. Make sure you are not under the influence at the workplace.

You handle company information confidentially.
This means that you do not share sensitive company information externally or use it outside of work.

Keep borrowed/used items clean and tidy.
Everything that Worksmart or the client provides for work use, such as vehicles and similar items, must be returned clean and tidy and may not be used privately.

Smoking is only allowed in designated areas.
Make sure you follow the conduct and safety rules regarding smoking and only smoke in the designated locations. Smoking is also not allowed in vehicles belonging to your employer or Worksmart.